#Post haste track and trace nz drivers#
#Post haste track and trace nz update#

If I have a choice I will never use Post Haste couriers. This Review: 2.5/10 Staff: Service: Accuracy: Promptness: The actual Service is terrible and you should not use this if you need an item to be guaranteed delivered in a certain period of time, or even arrive at all. In short, the Customer facing staff are friendly and try to be as helpful as they can be, but they seem to be limited in terms of what they can do for you. It seems to be the internal sorting processes and the management, we are a reasonably big user of their Services and we never get to speak to a manager so none of this is probably even passed to management which probably explains why there are so many issues.

#Post haste track and trace nz drivers#

The Courier drivers also seem to be friendly and reasonably competent, I have no problems with them. Usually after days of emailing them the item will eventually turn up, with no apologies or anything. The best you will get is a reference for a complaint, but you will need to keep pushing and contacting them for any updates. If you contact their Customer Support they are friendly enough but seem to have no power to do anything and have no idea what is going on in the actual business. It is routine to receive it a day or two after it should arrive, that seems to be normal and happens to me even more frequently, probably a quarter are delayed 1-2 days. Unfortunately I have to deal with Courier Companies as part of my job and I have to say Post Haste are the worst by far, about 1 in every 10 times an item is so delayed that 'Overnight' turns to over a week. This Review: 2.8/10 Staff: Service: Accuracy: Promptness: All up I must have called them eight times and several times they said that the rural deliver lady in my area had it however this was wrong, it never got past their base. When they found a tracking number I was relieved and I apologised to them, however this did not speed up the delivery. The last package came from overseas and I was asking for a refund from them because the package had not arrived. I will avoid buying items now when they use Post Haste for delivery. No apology, No 'I will find out what went wrong'.just 'I don't know'. The lady who gave my package to me said she didn't know.

I went to Albany to pick it up and asked them what was going on. Eventually after many phone calls I found the item was at their base. I rung them twice over a week and both times they said they would look into it and call me back within half an hour. Last time the product didn't arrive at my house but was sitting at their base for 2 weeks. I have used Post Haste a couple of times, well others have used them to post me items. So yeah I'm extremely unimpressed and disappointed.This Review: 1.0/10 Staff: Service: Accuracy: Promptness: Im thoroughly unimpressed with the service. It's probably going to be here in the morning. I have no idea why the package was delayed a week.

I could have gone and picked it up today. So tonight as i write this i was promised at noon today that the item would be with us today by 530.

#Post haste track and trace nz update#

We'll leave you a message to update by 12 (no message.) The most annoying thing is that i was promised a call or movement about 4 times and every time no one called back or moved when they promised.

Operators were great but obviously there were issues on the floor and communication isnt good. I called about 7 times chasing to understand why the package was delayed and when it might come. No answer despite being within work hours on a Saturday. The tracking said 'call us, the package is being held here'. Great operators but dysfunctional process for packages that are held up.